MSA Trust

Volunteer Resources

If you’re already a volunteer with the Trust here are some resources to support you in your role as well as important information on how to keep up-to-date.

Policies & Guidance

Volunteering policy

We are committed to ensuring that you receive the best possible experience whilst volunteering with us and that you feel fulfilled and valued. If you have not already seen it, please ask the Trust for a copy of our Volunteering Policy.

As a volunteer we also require you to sign and return our Policies and Guidance Form and you should do this in your induction with us. This form can be downloaded below and then returned to or sent to 51 St Olav’s Court, Lower Road, London SE16 2XB. If you have any questions about this please contact Andy in the Trust office on 0333 323 4591.

Volunteer Expenses

We recognise that all volunteers are entitled to claim reimbursement of all necessary and reasonable out-of-pocket expenses incurred whilst volunteering with us. Our Volunteer Expenses Policy provides further information on how you can claim for your expenses. Please download a copy of our Volunteer Expenses Claim Form below.

Support Group Leaders

We have a guide for all Support Group Leaders which is titled ‘Running Effective Support Groups’. This is to help you with common questions and concerns that our volunteers have shared with us, and we hope will help you feel more comfortable in running your group. To obtain a copy of this please call Emma on 0333 323 4591 or download it below.

Staying Informed

Follow us

Be the first to know about what’s happening in the Trust by following us on Facebook, Twitter and Instagram.

Contact details

Please ensure that you inform us if your contact details change. Any changes can be emailed to us at

Accidents, Incidents & Emergency Situations

In the event of an emergency you should call 999 and alert the relevant emergency services.

You should also please contact our office to notify us of the accident, incident or emergency. Our office number is 0333 323 4591 and our opening hours are Monday to Friday 9.00am to 5.00pm. Outside of these hours please leave us a short message with your contact details and we will be back in touch with you as soon as we can. If you are attending an event run by the Trust you will always be given a phone number of the member of staff in charge.

Volunteering Handbook – 2019

Download file (1.41 MB)

Volunteer Expenses Policy – 2018-9

Download file (635.49 KB)

Volunteer Responsibilities form – 2019

Download file (229.77 KB)