MSA Trust

Feedback & Comments

Your views matter to us

The Multiple System Atrophy Trust (MSA Trust) is committed to providing high-quality services to everyone affected by multiple system atrophy (MSA).

We have a survey about our services that can be found here – we very much value your feedback.

When something goes wrong, we need you to tell us about it. This will help us to improve the services we provide. Often problems can be sorted out straight away. As a first step we suggest that you raise the issue informally with the Trust, either with the person you dealt with or by calling the office on 0333 323 4591 or emailing will do everything we can to put things right.

Please also tell us when you’re happy with us! This feedback will help us develop services for the future. Again, please email

Formal complaints:

If you’re not happy with the response you get, or if you feel that you can’t approach a member of staff directly or that the matter is more serious, you may wish to make a formal complaint.

We will record and acknowledge formal complaints within three working days of receiving them. Where possible we will aim to investigate your complaint within 15 days. If this is not possible we will keep you updated.

You can contact us by writing to:

Multiple System Atrophy Trust
51 St Olav’s Court
City Business Centre
Lower Road, London
SE16 2XB

You can also contact us by emailing or alternatively, telephone us on 0333 323 4591.

Thank you.

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We regret to announce the MSA Trust will be suspending all of our Support Groups and our memorial event due to the outbreak of the Coronavirus Covid-19. For our full statement, please click here. Our other services and support will continue to be unaffected and available to everybody affected by MSA. For any questions please contact us at

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